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However I am hopeful that at the end of the week I am prompted with some option to do the Steps 1 - 4 process if I am still unable to connect to Adobe's activation servers. The "Connect Later" requires a verification of the serial number within a week (I believe) or it will stop working. Doing that today on a retry of yesterday's installation allowed me to successfully install a fully-working-again CS6, which I'm very happy about. However, what I did not previously try is to click the button at the bottom of that diaglogue box to "Connect Later". The path is: insert disc>initialize installer>insert serial number>dialogue box to connect to internet/use link for Offline Activation (attached). So, there is no path to create a Request Code. While others have posted this dialogue box, I will attach image of it here. Once the installer initialized, the next step is a dialogue box to enter serial number, which is immediately followed by a dialogue box requesting you connect to the internet or follow the link to the Offline Activation page. Here's the issue: my installation did not provide the ability to do Steps 1 - 4, which I believe I mentioned at some previous point. So it would be great to find out where to locate that product Request Code so I can finish the verification of my serial number. Ergo, my attempt to use the Offline Activation. The machine in question does indeed have internet access, but the installer does not recognize it, even though I confirmed that I can connect to Adobe activation servers. I don't know what a TLS 1.2 is, nor do I know what AFAIK is. But the PS installer still does not see me connected, which is why I tried the Offline Activation. The installer keeps telling me I'm offline.Īs I explained in the former post, I went to the network connecton help page and was able to determine through Adobe's link that I am able to connect to their activation servers. It was not being able to validate the serial number online that is the problem. I figured an uninstall and reinstall might correct that after trying tweaks with the original install. It appears to have corrupted in that certain tools are not working. I have been using it on my Win 7 desktop because that machine is connected to my Ultrasharp monitor and I have been using it that way since 2012. I will upload the image of the Offline Activation page again here so you can see that it is asking for a request code from your product along with its serial number in order to generate a response code to use for activation. This is a legit licensed copy of CS6 which I parted with $600 for in 2012 and still have all the original packaging and labels and disc. The Request Code, which is needed to generate the Response Code is not anywhere on said product or its packaging. The widely used link to the instructions for the Offline Activation are wrong because they just state to enter your serial number and click for a response code. So understand, there are two codes: a Request Code which along with the serial number is from your product (CS6 etc), and the Response Code, which is what Adobe generates from the serial number and the request code you provide from your product. Once you insert that, it will generate a Response Code which you use to verify the product. The Offline Activation page asks for your PRODUCT's Request Code along with its serial number. It should explain, I hope, the problem with the instructions. If you look at the post right above yours, I explain that the instructions which all of you are linking to for Offline Activation are incorrect, and I uploaded an image of the Offline Activation page. Nancy, the installation went fine until I went to verify my serial number. See attached image of Offline Activation form asking for PRODUCT's request code, not computer generated code. The installation went fine up to the very moment that I was asked to verify the serial number online. Please tell me where on that page it says to enter a computer generated request code.Īs for CS6, I don't need support for the program. It is the product's request code which is nowhere to be found! Please see attached image. It asks for you to enter your PRODUCT's request code along with its serial number in order to generate a Response Code. The Offline Activation page does not ask for a Request Code generated by your computer. Nonetheless, I was able to show that I can connect to the Adobe servers through the Help page link.ĭespite the directions posted in the link you provided, they are wrong. I then downloaded the tool on that same page to clear hosts file, and that tool stopped working the three times I tried it. Abamo, I went to the help page related to network connection issues and followed the link to see if I was able to connect to the Adobe servers and I was, although the installer still sees me as offline.
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